1. Introduction
Smart News Pulse provides project-based mobile application design and development services. Because these services involve time, expertise and custom work, cancellations and refunds are handled according to the principles below and the terms of each project agreement.
2. Scope
This policy applies to services purchased directly from us, including iOS and Android development, mobile UI/UX design, product planning and related services. It does not apply to third-party products or services.
3. Project-Based Services
Our services are scoped individually. Each project is described in a written proposal or agreement that sets out deliverables, fees, milestones and payment terms.
4. Service Agreements
Where a signed agreement contains specific cancellation or refund terms, those terms apply and take precedence over this policy.
5. Project Deposits, if applicable
Some projects may require an initial payment before work begins. Whether a deposit applies, its amount and whether it is refundable are stated in the project agreement.
6. Cancellation Requests
You may request to cancel a project at any time by contacting us in writing. Cancellation stops further work from the date we confirm receipt of your request.
7. Refund Eligibility
Refund eligibility depends on the stage of the project, the work completed and the terms of your agreement. Payments for work not yet started may be eligible for refund; payments for work already performed generally are not.
8. Work Already Performed
Upon cancellation, fees for work performed up to the cancellation date, including work in progress, remain payable in accordance with the agreement.
9. Design and Development Deliverables
Deliverables completed and paid for before cancellation are provided to you in accordance with the agreement. Rights to unpaid deliverables are governed by the agreement.
10. Third-Party Expenses, if applicable
Costs incurred with third parties on your behalf — for example, licences, services or subscriptions purchased for your project — are generally not refundable by us and are subject to the third party's own terms.
11. Project Changes
Changes to scope are handled through an agreed change process and may affect fees and timing. A change in scope is not in itself a cancellation.
12. Technical Issues
If you believe a deliverable does not meet the agreed specification, please tell us. We will review the issue and work with you to address it in line with the agreement before any refund is considered.
13. How to Request Cancellation / Refund
Send a written request to [email protected] including your name, company, project reference and the reason for your request. We will acknowledge your request and respond after reviewing the project status.
14. Approved Refund Processing
Approved refunds are issued using the original payment method where possible, or another method agreed in writing. Processing times may depend on banks and payment providers.
15. Changes to Policy
We may update this policy. Changes do not affect agreements already signed unless both parties agree.
16. Contact Information
Questions about cancellations or refunds:
Smart News Pulse
932 60th St, Brooklyn, NY 11219, US
Phone: +1 (718) 436-8884
Email: [email protected]
Website: smartnewspulse.com
You can also use our contact page.